Shipping & Returns

Safe shipping, clear policies, and support every step of the way.

We use insulated packaging, trusted carriers, and transparent policies—so you can order with confidence and enjoy with peace of mind.

Shipping

  • Where we ship: We currently ship within the United States from our kitchen in Florida.

  • Processing time: Orders are packed and shipped within 2–3 business days.

  • Transit time: Depending on your location, delivery usually takes 2–5 business days. You’ll receive tracking details as soon as your order ships.

  • Frozen products: Yuki Arepas are shipped frozen with insulated packaging to ensure they arrive fresh and safe. Please place them in the freezer upon arrival.

Returns & Refunds

Because our products are frozen food items, we’re unable to accept returns once they leave our facility. However, your satisfaction means everything to us:

  • If your order arrives damaged, incorrect, or spoiled, please contact us within 48 hours at infoyukiarepas@gmail.com with your order number and photos.

  • We’ll work with you to replace the product or issue a refund as quickly as possible.

Questions?

We’re here to help. Reach out anytime at infoyukiarepas@gmail.com